30-Day Satisfaction Guarantee
We stand behind every plant we sell.
Our Guarantee
If you are not satisfied with your plant within 30 days of delivery, we will send you a replacement plant of equal value or issue store credit for the full purchase price — your choice.
This applies if your plant:
- Arrives damaged or in poor condition
- Dies or significantly declines within 30 days of delivery despite reasonable care
- Is materially different from what was described
How to Make a Claim
- Email floridaplantnurseryonline@gmail.com within 30 days of your delivery date
- Include your order number in the subject line
- Attach a clear photo of the plant showing the issue
- Let us know whether you would prefer a replacement plant or store credit
We review all claims within 3 business days and will confirm your resolution by email.
What is Not Covered
- Damage caused by incorrect planting, neglect, pests, extreme weather, or conditions outside normal plant care
- Plants that are not suited to your local climate or hardiness zone (please check plant descriptions before purchasing)
- Claims made more than 30 days after the delivery date
This guarantee is in addition to any rights you may have under applicable US consumer protection law.
Questions? Email floridaplantnurseryonline@gmail.com.